Shipping policy
Shipping & Delivery
Last updated: September 8, 2026
At [Brand Name], we believe the delivery of your timepiece should reflect the same attention to detail as the watch itself.
Every order is carefully prepared, securely packaged, and dispatched through our selected delivery partners. Complimentary delivery is provided on all orders to eligible destinations.
Order Processing
Orders are carefully inspected and prepared for dispatch prior to shipment.
Please allow 1–2 business days for order processing. Orders placed on weekends or public holidays will be processed on the following business day.
Once your order has been dispatched, you will receive a confirmation email containing your tracking details, where available.
Delivery Times
Our estimated delivery times are as follows:
|
Region |
Estimated Delivery |
|
Scandinavia |
2–5 business days |
|
Europe |
3–8 business days |
|
United Kingdom |
3–8 business days |
|
United States & Canada |
5–10 business days |
|
International |
7–15 business days |
Delivery estimates are provided for guidance and are not guaranteed. Actual delivery times may vary depending on the destination, carrier, customs procedures, public holidays, and other circumstances outside our control.
Complimentary Delivery
We provide complimentary delivery for all orders to our supported destinations.
The available delivery method may vary depending on the destination and the value or nature of the order. The applicable service will be selected by [Brand Name] to ensure your timepiece is transported appropriately and securely.
Secure Packaging
Each timepiece is packaged with particular care to protect it throughout the delivery process.
We use protective packaging designed to preserve the condition of your watch and its presentation during transit.
Where applicable, shipments are provided with tracking and delivery confirmation.
International Delivery
We offer international delivery to a range of destinations.
Orders shipped internationally may be subject to import duties, customs fees, VAT, or other charges imposed by the destination country. Such charges are determined by the relevant local authorities and, where applicable, are the responsibility of the recipient.
Customs requirements and processing times vary between countries and may affect the final delivery date.
Tracking
Once your order has been dispatched, tracking information will be sent to the email address provided at checkout, where tracking is available.
Please note that tracking information may take up to 48 hours to become active following dispatch.
Delivery Address
Please ensure that your delivery information is complete and accurate before placing your order.
If an incorrect or incomplete address is provided, delivery may be delayed or the shipment may be returned to our facility. Additional costs associated with reshipping may apply in such circumstances.
If you identify an error after placing your order, please contact us immediately. While we will make every reasonable effort to assist, changes cannot be guaranteed once an order has entered the dispatch process.
Delayed, Lost or Damaged Shipments
If your order is significantly delayed, appears to be lost, or arrives damaged, please contact our customer service team.
For damaged deliveries, we may request photographs of the packaging and timepiece to assist with our investigation.
Where a shipment is confirmed as lost in transit, we will work with the relevant carrier to investigate the matter and determine the appropriate resolution.
Circumstances Beyond Our Control
While we make every effort to ensure a smooth delivery experience, [Brand Name] cannot be held responsible for delays resulting from circumstances beyond our reasonable control, including customs procedures, carrier disruptions, severe weather, natural disasters, strikes, government restrictions, or other unforeseen events.
Contact
For questions regarding your order or delivery, please contact:
viktor@estrudo.com
We are committed to ensuring that every [Brand Name] timepiece reaches you with the care and attention it deserves.
Estrudo
Designed to endure. Made to be remembered.